WARRANTY POLICY

We provide products and services from a range of leading companies and brands. Each company and product may have different warranty terms and conditions.

To help you compare and choose with confidence, we have compiled warranty information from leading Australian bathroom brands below.

If you require any information not provided below, please don’t hesitate to contact us on info@herabathware.com.au or 0431 018 829.

Alia Global

2-year warranty against manufacturing defects
Proof of purchase required for all warranty claims
Customers may need to provide photos or videos of the issue
Claims can be lodged via phone or email
Does not cover incidental or consequential damages

View Alia Global Warranty Policy

Aquaperla

5 Years – Replacement warranty on mixers and tapware (residential use only)
1 Year – Labour included for mixers and tapware
1 Year – Showers, hoses, hand pieces, accessories
Note: Commercial use has a limited 1-year replacement only warranty

View Aquaperla Warranty Policy

Aulic and Lafeme

10 Years – Moisture-resistant cabinet structure
2 Years – Stone tops / Undermount basins
5 Years – Ceramic basins
12 Months – Labour for all categories
24 Months warranty on electronic bidet products (parts only)
Excludes improper installation or misuse

View Aulic Warranty Policy

View Lafeme Warranty Policy

Avia

View Avia Bathware Warranty Policy

Bella Vista

Lifetime replacement on Mica / Lantra / Beki / Tiago / Kaza ranges
1 Year labour warranty
Lifetime finish warranty on coloured products

View Bella Vista Warranty Policy

Best BM

Toilet Suites: 10 Years on ceramic body, 2 Years on internal fittings, 1 Year on seat & seals
Basins: 5 Years replacement
Tapware: 10 Years casting, 3 Years cartridge, 1 Year seals & surface finish

View Best BM (Noveen) Warranty Policy

BNK

1 Year – General warranty on defects in materials or workmanship
Applicable for tapware, bathroom accessories, kitchen sinks, etc.

View BNK Warranty Policy

Caroma

20 Years replacement warranty on vitreous china
1 Year labour warranty
Wide range of products with individual coverage terms

View Caroma Warranty Policy

Cefito

View Cefito Warranty Policy

Cob & Pen

View Cob and Pen Warranty Policy

Domus Living

View Domus Living Warranty Policy

Eight Quarters

10 Years – Solid surface basins and vanity tops
5 Years – Stone tops and surface finishes
1 Year – Accessories, fittings, installation hardware
Warranty excludes scratches, stains, or improper use

View Eight Quarters Warranty Policy

Euro Appliances

3 Years – Parts and labour on all domestic appliances
Must register warranty within 60 days of purchase
1 Year commercial use warranty

View Euro Appliances Warranty Policy

Fifth Avenue

7 Years – Cabinet structure and stone tops
1 Year – Mirror, LED, or electronic components
Products must be installed by licensed professionals

View Fifth Avenue Warranty Policy

Johnson Suisse

20 Years – Vitreous china product replacement (residential)
12 Months – Parts & labour
Installation by licensed plumber required

View Johnson Suisse Warranty Policy

Linkware International

15 Years – Product body and cartridge
2 Years – Labour included
1 Year – Finish, accessories, flexible hoses
Must register product for full coverage

View Linkware Warranty Policy

Madu Living

View Madu Living Warranty Policy

Marquis

All vanities — lifetime warranty
Silestone tops — 25 years
Dekton tops — 15 years
Caesarstone tops — 10 years
Timber tops — 7 years
Symphony tops — 10 years
Marquis acrylic tops — lifetime
Monaco Grande tops — 10 years
All polymarble basins and tops — 2 years
All ceramic basins and tops — 2 years
All solid surface basins — 1 year
Mirrors and shaving cabinet doors — 1 year
LED strip — 3 years
Commercial use — all products 1 year

View Marquis Warranty Policy

Meir

Lifetime warranty for residential use
Covers product replacement due to manufacturing defects

View Meir Warranty Policy

Nero Tapware

Zen / Opal / Kara / York / Bianca / Celia / Ecco / Dolce / Classic / Pearl / Commercial

25 Years – Replacement ceramic cartridge
25 Years – Replacement products or parts (all finishes)
2 Years – Labour included

Mecca / Serenity / Claudia / Air Shower

15 Years – Replacement ceramic cartridge
15 Years – Replacement products or parts (all finishes)
2 Years – Labour included

View Nero Warranty Policy

Nood co.

7 Years – Concrete basin structural integrity
1 Year – Sealers and coatings
Not covered: damage from harsh cleaning agents or physical impact

View Nood Co Warranty Policy

Otti and Inspire Bathware

Bathroom Vanities (Timber): 10 Years – Structural warranty (cabinet frame)
Stone Tops (Engineered Stone): 5 Years – Material warranty
Ceramic / Poly-marble Tops: 5 Years – Manufacturing defects
LED Mirrors & Shaving Cabinets: 1 Year – Electronic components
Accessories & Hardware: 1 Year – Hinges, drawer runners, handles, etc.

Note: Warranty covers manufacturing defects only. Excludes damage caused by incorrect installation, misuse, or water exposure due to poor sealing.

View Otti Warranty Policy

View Inspire Bathware Warranty Policy