Returning

Change of Mind Returns

Please notice that change of mind returns or errors your made in your order, we will not offer exchange or refund goods. We might, at our sole discretion, might allow a return for a store credit or exchange product on a case by case basis, and they will provide when meeting the flowing requirements:

  • Ordered within 14 days.
  • Not used or Scratch (Original packaging, and/or tags)
  • No Damage

When we have received the return from you, we will ask you in the following process, the Buyer must handle the returning shipping cost to our warehouse address (will be provided once approved).

We may,

  • Offer and exchange products for you;
  • Offer and Credit to you.

Please notice, that the returning process does not include large items such as shower screens; bathtubs, etc. The returning process does not include custom-made items. Remedies for defective goods are still available.

  A restocking and returns handling fees will be charged to return, 20% of the good’s value.

  If a return needed to be picked, there will be 15% of the Value Price will be charged. Suits on (Melbourne Metro Area).

If a return needed to be picked, a quote of restocking fees will be sent to you. Suits on (Inter-State, Melbourne Region).

 

  • Change of mind return is not compliant with the Clearance collections.
  • Clearance item will not be able to return.