PRIVACY POLICY

Introduction

Welcome to Hera Bathware, operated by KMBT PTY LTD (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, browse our product catalogue, or make purchases from our clearance section.

By accessing or using our website, you agree to the collection and use of your personal information as described in this Privacy Policy.

Business Details:

• Business Name: KMBT PTY LTD (Trading as Hera Bathware)
  
• ABN: 27 678 967 569
  

Information We Collect 

We comply with the APPs when collecting, using, and storing personal information. The types of information we may collect include:

Personal Information

We collect personal information that you voluntarily provide to us, including but not limited to:

• Your name
  
• Email address
  
• Phone number
  
• Billing and shipping addresses
  
• Payment details (collected only for clearance item purchases and processed securely through third-party payment providers)
  
• Any correspondence or communication with us
  

Sensitive Information

We do not collect sensitive information (as defined under the Privacy Act) unless required by law or with your explicit consent.

Non-Personal Information

When you browse our website, we may automatically collect certain non-personal data, such as:

• Your IP address
  
• Browser type and version
  
• Device information
  
• Website usage data, such as pages visited, time spent on pages, and referring website
  

How We Use Your Information

We collect and use your personal information only for legitimate business purposes, including: 

• To provide and manage our website services, including website improvement; 
  
• To process and fulfill orders for clearance items; 
  
• To provide you with our products and services; 
  
• To provide access to online accounts; 
  
• To process warranty claims; 
  
• To communicate with you regarding inquiries, purchases, or customer service requests; 
  
• To provide marketing materials and promotional content; 
  
• To assess and improve our marketing campaigns; 
  
• To comply with legal and regulatory requirements; and
  
• For internal record-keeping and business analytics.
  

We do not use your personal information for any other purpose without your consent, unless required or permitted by law.

Payment and Security

We do not store your payment details. All transactions are securely processed through our third-party payment gateway.

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, in accordance with the APPs.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience.

These help us analyse website traffic, remember your preferences, and improve our services.

You can modify your browser settings to refuse cookies, but this may affect your ability to use certain website features.

Marketing and Advertising 

We may use your personal information to send you marketing materials, promotions, or special offers related to our products and services. This includes:

• Email newsletters
  
• Promotional offers
  
• Targeted advertisements based on your interactions with our website
  

By providing your contact details, you consent to receiving marketing communications from us. If you wish to opt out, you can:

1. Click the “unsubscribe” link in any email communication
   
2. Adjust your marketing preferences in your online account (if applicable)
   
3. Contact us directly at info@herabathware.com.au
   

We do not sell or share your personal information with third parties for their own marketing purposes.

Disclosure of Personal Information

We will not sell, rent, or trade your personal information to third parties. However, we may disclose your information:

• To third-party service providers assisting us with business operations (e.g., payment processors, website hosting, shipping carriers)
  
• Where required or permitted by law, including compliance with legal obligations or law enforcement requests
  
• If necessary to prevent harm or fraud
  

Where we disclose your personal information to third parties, we take reasonable steps to ensure they comply with privacy obligations under the Privacy Act.

Overseas Disclosure

We generally store and process data within Australia. If personal information is transferred overseas, we ensure that appropriate data protection measures are in place to comply with the APPs.

Your Rights and Choices 

Under the Australian Privacy Principles (APPs), you have the right to:

• Request access to the personal information we hold about you
  
• Request correction of inaccurate or outdated personal information
  
• Request deletion of personal information, subject to legal and contractual obligations
  
• Opt out of marketing communications by following the “unsubscribe” link in our emails
  

To exercise any of these rights, contact us at info@herabathware.com.au

Retention of Information

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by Australian law.

Complaints and How to Contact Us

If you believe we have breached the Privacy Act 1988 (Cth) or the Australian Privacy Principles (APPs), you may submit a complaint by contacting us:

• KMBT PTY LTD (Hera Bathware)
  
• ABN: 27 678 967 569
  
• Address: Business Park, Unit 14/463a Somerville Rd
  
• Email: info@herabathware.com.au
  
• Phone: 0431 018 829
  

Please provide the following information when contacting us: 

• Your name and address;
  
• Details of the alleged violation of privacy; and
  
• Evidence of the alleged violation of privacy
  

Please allow us up to 30 days to investigate your complaint, and then we will contact you immediately to resolve the issue. 

External Links  

KBMT PTY LTD (Hera Bathware) does not take any responsibility in relation to any confidential information given to or obtained by other Websites or Companies who claim to be associated with us. 

Notice: Hera Bathware’s only official website is herabathware.com.au. We do not operate or endorse any other websites, domains, or brands with similar names in Australia. We do not take any responsibility for any confidentially or personal information provide or obtained by such entities. 

Changes to this Privacy Policy 

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any modifications will be posted on this page with the updated effective date.