Shipping & Collecting
Order and Delivery Information
Once you have successfully placed an order with us, you can track our delivery process at any time on your account page on our website. The handling time is usually within 1-3 business days, and your goods will be sent from our Melbourne warehouses. The lead time might differ depending on your location and will also be displayed in the description in the calculator on your checkout page. For after-hours or urgent delivery, an extra charge will apply, calculated on a case-by-case basis.
We deliver to most areas in mainland Australia, including the Sydney, Melbourne, Perth, Brisbane, and Gold Coast metropolitan areas, via a specialized door-to-door courier service. If you are unable to obtain a shipping quote, please contact our customer service team for detailed options to get your product shipped.
We offer free delivery within the Melbourne Metropolitan area (check your area). Please note that someone must be available at the time of delivery to assist the driver with oversized goods.
We will do our best to arrange delivery on the date you request. If we cannot deliver on your preferred day, we will contact you as soon as possible. Any changes to the delivery date or address, please contact our customer service team within one business day after placing your order. If you cannot accept the goods on the first delivery attempt, an additional delivery fee will be charged. However, if we cannot deliver all of your orders at the agreed time, you will not pay additional fees.
We may deliver products via different methods. If delivery is by our drivers, we will contact you one day before the delivery date. For security purposes, we will request photo ID (e.g., Driver's License) of the person who has placed the order or someone authorized to accept the products, matching the residential address on the ID with our system. Please note, we reserve the right to refuse delivery if no suitable identification is provided to our driver.
Items such as toilets, bathtubs, vanities, shaving cabinets, and shower screens.
Once a customer's order is ready for delivery, pick-up, or shipping from our warehouse, Hera Bathware offers 14 days of free storage. For any exceeded days, a charge of $10/day will apply.
Delivery Information for Melbourne Metro Area
Most products are delivered within 1-3 business days; some products may take 1-2 weeks (when stock is ready). The driver will contact you 30 mins - 1 hour before delivery. Unloading areas are limited to ground floor/garage only. A flat rate of $30 applies for delivery to most of the Melbourne Metro areas.
Delivery Information for Customers Outside Melbourne
Customers can opt for depot collection or home delivery. Please contact our staff to calculate the shipping cost.
Area Delivery Time Frames (When Stock Ready)
- Melbourne, Inner Victoria, Albury, Wodonga, Central Coast, Sydney, Adelaide – Metro Only – 1-2 business days
- ACT, QLD SE, NSW – Metro Only – 2-3 business days
- VIC Regional, Outer VIC, NSW Regional, TAS, SA (other than Adelaide) – 3-5 business days
- QLD (except Far North QLD), Perth – 4-7 business days
- Far North QLD, WA, NT – 6-10 business days
"Explore Otti Australia's premium selection of bathroom and kitchen products, where luxury meets functionality. Elevate your space with our elegant, high-quality range designed for contemporary living."