Nero Tapware Warranty Explained: Confidence Backed by Years of Coverage
When it comes to bathroom fittings, warranty isn't just a nice-to-have — it's a sign of true quality. Nero Tapware, one of Australia's most trusted names in bathware, offers industry-leading warranties that give homeowners and designers peace of mind.
Who Is Nero Tapware?
Nero Tapware is an Australian brand known for precision-engineered tapware, showers, and bathroom accessories. Whether you're renovating or building new, Nero products deliver high-end aesthetics and dependable performance — all backed by long-term warranty support.
Comprehensive Warranty Coverage by Product
Premium Ranges (Residential Use)
- Tapware: 25 years cartridge replacement, 25 years on all finishes, 2 years parts & labour
- Showers: 25 years replacement, 25 years on handhelds, hoses & heads (parts only), 2 years labour
- Bathroom Accessories: 25 years replacement
- Heated Towel Rails: 25 years on finishes, 1 year on transformers
- Electronic & Push Taps: 25 years replacement, 2 years labour
- Opal Metal Basins: 25 years replacement
Premium Ranges (Commercial Use)
- Tapware: 15 years cartridge, 10 years finish, 1 year labour
- Showers: 10 years parts, 10 years handhelds/heads/hoses (parts only), 1 year labour
- Accessories & Heated Rails: 10 years parts, 1 year transformer warranty (for rails)
- Electronic & Push Taps: 10 years parts, 1 year labour
- Opal Metal Basins: 10 years parts
Standard Range
- Mixers: 15 years cartridge, 10 years on finishes, 1 year labour
- Showers: 10 years on chrome/other finishes, 10 years on handheld components, 1 year labour
- Accessories & Other Fittings: 10 years replacement on wastes, traps, buttons, grates
What Makes Nero Tapware’s Warranty Stand Out?
- Coverage up to 25 years — among the longest in the industry
- Labour coverage up to 2 years for residential installs
- Warranty applies to both aesthetics (finish) and performance (mechanism)
- Support available via authorised retailers and Nero directly
Exclusions and Things to Keep in Mind
The warranty does not cover damage due to improper installation, misuse, accidental damage, or exposure to harsh cleaning chemicals. Always install according to Nero’s instructions and retain proof of purchase.
How to Claim Your Warranty
If a warranty issue arises, contact Nero Tapware directly or through your place of purchase. Proof of purchase is essential. In most cases, Nero will replace the product or part and, when applicable, provide labour coverage within the stated period.
Final Thoughts
Nero Tapware's exceptional warranty is a testament to the brand’s commitment to durability, design and peace of mind. When you choose Nero, you're not just choosing stunning bathroomware — you're choosing decades of confidence.
Explore the full Nero Tapware collection at Hera Bathware today.
