Seen it cheaper at another store? We'll match it.
If another Victorian store with a physical showroom has the same product for less, Hera Bathware will match their price. Visit us in store, or call us before you buy.
Brooklyn showroom: 0431 018 829
Moorabbin showroom: 0423 309 167
How it works
- Find the same product cheaper at another Victorian store that has a physical showroom.
- Bring proof of the price, such as their current ad, a written quote on their letterhead, or their website listing.
- Visit our Brooklyn or Moorabbin showroom, or call us, before you pay. We'll check the price and match it.
Conditions
- Physical stores in Victoria only. We match the current price of an authorised retailer that sells the item from a physical store or showroom in Victoria that is open to the public. We don't match online-only stores, marketplaces (for example Amazon, eBay, Kogan, Facebook Marketplace or Gumtree), auction sites, trade-only or wholesale suppliers, or products shipped from overseas.
- Identical item. Same brand, model or SKU, size, colour and finish. It must be new stock, not ex-display, demonstration, second-hand, damaged or refurbished.
- In stock now. The item must be in stock and available to buy today at the competitor's store at the advertised price. We don't match pre-orders, expired offers, or limited-quantity deals that have sold out.
- Proof of price. Show us a current advertisement, a written quote on the competitor's letterhead, or their website listing for that store, dated within the last 7 days. We may contact the competitor or check online to confirm the price.
- Item price only. We match the item price including GST. Delivery, installation and other services are not included. We don't match bundles, gift with purchase, coupons, gift cards, cashback, rebates, member-only or loyalty prices, or prices that depend on finance.
- Sale items included. Products already on sale at Hera, including Black Friday deals, can be price matched. The matched price replaces our sale price. Once a price is matched, no further discounts or promotions apply.
- Exclusions. Competitor clearance, stock liquidation and administration sales, below-cost prices, and trade, builder, commercial or bulk pricing.
- Before you buy. Price match is done in store at Brooklyn or Moorabbin, or by phone, before payment, and is valid on the day you ask. It can't be applied at online checkout or to orders already placed.
- Our right to decline. We may decline a price match if the competitor's price is an obvious error or can't be verified.
- Brand excluded: Caroma.
- Your rights. This promise does not affect your rights under the Australian Consumer Law. These terms may change without notice.