Change of Mind Returns
Please notice that change of mind returns or errors your made in your order, we will not offer exchange or refund goods. We might, at our sole discretion, might allow a return for a store credit or exchange product on a case by case basis, and they will provide when meet the flowing requirements:
- Ordered within 28 days.
- Not used or Scratch (Original packaging, and/or tags)
- No Damage
When we have received the return from you, we will ask you in the following process, Buyer must handle the returning shipping cost to our warehouse address (will be provide once approved).
- Offer and exchange of products for you;
- Offer and Credit to you.
Please notice, the returning process does not included the large item such as shower screens; bathtubs etc. The returning process does not included the custom make items. Remedies for defective goods are still available.
A restocking and returns handling fees will be charge to return, in 20% of the good’s Value.
If return needed to be pick, there will be 15% of the Value Price will be charged. Suits on (Melbourne Metro Area).
If return needed to be pick, a quote of restocking fees will sent to you. Suits on (Inter-State, Melbourne Region).