- Once you have successfully placed an order to us, You could track our Delivering process on our website at any time on your account page.
- When you finished the registry with us on our website, the shipping cost will be automatically calculated on your check out page. Due to the difference of the courier business, the cost of shipping where the calculators may show error, and we will contact you if you are required to pay more shipping. Or we will happy to refund you the item if we can not cover the cost.
- The handling time is usually within 1-3 business days and your goods will be sent from our Melbourne warehouses. The leading period might differ due to your locations, the lead time will also display in the Description in the calculator on your check out page. After hours / urgent delivery we will request an extra charge and the cost will be calculated by case/cases.
- We offer a discount for your delivery cost in the daily update, which will be announced on our social media pages. (Instagram; Facebook; Twiter; etc.) Discount only available in one specific period, please be notice.
- We deliver to most areas in mainland Australia, including the Sydney, Melbourne, Perth, Brisbane and Gold Coast metropolitan areas via a specialized door-to-door courier service. If you found unable to obtain our quote on the shipping quote, Please talk/Email our (customer service team) for a Detail option to get your product shipped.
- We offer a Flat fee on delivering within the (Check your area at Melbourne Metropolitan) However it is important to note that someone must be available at the time of delivery to assist the driver with some oversize goods.
- We will do our best to arrange delivery on the date that you may request. If we cannot deliver on your preferred day we will contact you as soon as possible.
- Any change to the delivery date or the delivery address, please contact our (customer service team) within one business day after your order has been placed. if you cannot accept the goods on the first delivery attempt, you will be charged an additional delivery fee. However, if we cannot deliver all of your orders at the agreed time, you will not pay additional fees.
- We may deliver the products via Different delivery methods, It will make a different upon which delivery method we use:Delivery by our Drivers. We will contact your one day before we Deliver to you in the specific date, and for the security purpose, we will request a photo ID of your’ eg, Driver Licence of the person who has placed an order. Otherwise, someone has been authorized to accept the products. (matching residential address on the ID with our system could accept the product) Please notice, we reserve the right to refuse delivery if no suitable identification provided to our driver. (Cost of our driver – Section Deliver – No.6)
Delivery time Frame in Australia Wide
- Louis Marco Stock Handling times, 2-3 Days. Time Frame Might Variey to:
- Differnet process for products;
- Stock Level;
In current stage, Melbourne Metro Delivery date (2nd August, 2021 update):
- Wednesday & Saturday ( Driver will contact you one hours before delivery arrived)
- Melbourne Metro areas Limited to
- 3000 to 3024
- 3031 to 3158
- 3161 to 3199
- 3750 to 3752
- 3754 to 3755
- 3803 to 3807
- 3975 to 3976
Areas Delivery Time Frame (When Stock Ready).
- Melbourne, Inner Victoria, Albury, Wodonga, Central Coast, Sydney, Adelaide – Metro Only – 1-2 business days
- ACT, QLD SE, NSW – Metro Only – 2-3 business days
- VIC Regional, Outer VIC, NSW Regional, TAS, SA (other than Adelaide) – 3-5 business days
- QLD (except Far North QLD), Perth – 4-7 business days
- Far North QLD, WA, NT – 6-10 business days